Our lessons policies

Achieve your goals with the slowczech teachers

1. Lessons are always scheduled in advance.
2. Should you join the lesson later, inform your teacher. Otherwise, 15 minutes after the start of the lesson is considered a forfeited lesson.
3. Lessons end at the agreed time. No prolongation is possible.
4. A camera and good quality internet are required for online lessons.

Lesson Cancellation

• Cancellation of a lesson must be made AT LEAST 48 hours prior to the scheduled lesson time. This includes using the communication channel chosen by you and your teacher (email, WhatsApp message, telephone message…).
• If you do not attend a lesson or fail to notify the teacher within 48 hours, it is considered a forfeited lesson.
• If there are more than 2 forfeits per set of 5 lessons, all booked lessons will be considered forfeited.
• If you know of dates ahead of time where you/your child cannot attend a lesson, please notify the teacher when booking your lessons.
• There are NO refunds on unused, forfeited, or cancelled lessons.
• Any unused lessons and vouchers will expire 6 months after the date of purchase.
• Should you choose to take a break, unused lessons can be banked for you for a period of 3 months. Unused lessons after that time will be considered forfeited.
• Should you decide to stop taking lessons altogether, please give your teacher 2 weeks’ notice (see Ending Lessons).

Make-up Lessons (Individual Lesson Only)

• Any lessons cancelled at least 48 hours ahead of the scheduled lesson will be re-scheduled as a make-up lesson at a time convenient to both the teacher and the student.
• A make-up lesson will be booked and agreed with you and your teacher directly.
• This make-up lesson will not be skipped over.
• Make-up lessons not used after 3 months will be considered forfeited.

Payments

• Payments can be made via the following methods: PayPal, Czech bank account transfer, Wise, Revolut, PaySend.
• An invoice will be sent out to let you know when the fees are due.
• Payments/bookings for lessons can be completed as either packages or regular sessions.
• All lesson fees for packaged lessons are due in advance of your first lesson.
• Payment for regular lessons needs to be made as the invoice indicates. If you do not pay the first invoice on time, your lessons will be cancelled and booked slots will be opened up for other students.
• There are NO REFUNDS on unused or cancelled lessons.

Holiday Breaks

• Exceptions will be made with respect to holiday days (Religious and Statutory Holidays in the teacher’s home country + the student’s home country). Those days can be rescheduled for different days and will count as regular lessons, not make-up lessons.
• Please advise your teacher as soon as you know you will have to miss a lesson due to these previously mentioned breaks.
• If you fail to notify your teacher about having to reschedule due to holidays, the lessons are subject to the lesson cancellation policy and will be considered forfeited.

When Your Teacher Cancels

In most cases, when your teacher is unable to attend a lesson, the teacher or slowczech team will communicate with you and coordinate a make-up lesson.

Ending Lessons

• When choosing to end lessons with your teacher, you need to provide a 2-week notice period.
• If you’re unable to notify your teacher with the 2-week notice period, the remaining lessons will be paid for in that month.
• If you are ending lessons and have reached the end of a month without providing notice to your teacher, then you will be invoiced for up to 2 lessons as a lack of notice fee.
• When you decide to end your one-on-one lessons, please communicate your decision clearly and, if possible, tell us the reason. This feedback is valuable for us to maintain the high quality of our tutoring service.

1:1 Teacher Matching and Early Feedback

• Once you’ve had your first lesson, you’ll have the opportunity to reflect on whether the match feels right for you.

• If, in rare cases, you feel that you’d prefer to switch teachers or discontinue your one-on-one lessons, please let us know after your first lesson as soon as possible. 

• We kindly ask that you share your reason so we can keep improving our matching process. Please note that we do not check in after the first lesson—if you have any concerns, it’s up to you to reach out.

Mini Group Lessons (2 students + 1 teacher)

Workshops, Online Paid Events

• Once the registration fee is paid, your spot in the event is booked.
• These are one-off events. There are no refunds.
• If the minimum capacity is not reached, we will send you money back. Your money will be sent back after the event date. It might take some time depending on the payment option and/or your bank.
• If for any reason slowczech needs to cancel the event, the refund policy outlined above applies.

Additional Terms for the Immersion Program

When enrolling in the Immersion Program, please note that it is a 6-month commitment. This period is designed to give you sufficient time to progress through the integrated stages and fully benefit from our immersive content, real-life practices, and community support.

 

Once you have scheduled your first lesson or paid for your lessons with slowczech, we assume you have read and agreed to our lesson policies as outlined above. This text comes into effect on June 15, 2021.