slowczech Learning Policies

Communication

Most practical things are easiest to solve together.

For questions regarding lessons, scheduling, payments, cancellations, participation, or other important matters, we kindly ask you to contact us by email unless another communication method has been agreed upon.

Learning Materials

All course materials, worksheets, recordings, videos, podcasts, transcripts, and other learning resources provided by slowczech are for personal use only. They may not be shared, distributed, copied, published, or resold.

Pricing

All prices displayed on our website, invoices, registration pages, and payment forms are final. No additional fees will be charged unless explicitly stated before purchase.

Changes and Improvements

Slowczech reserves the right to make reasonable adjustments to teachers, schedules, lesson formats, platforms, group composition, and learning materials when necessary to maintain or improve the quality of the learning experience.

Teacher Matching

Teacher matching is based on the goals, availability, lesson frequency, lesson length, and preferences provided by the student.

Once a teacher has been assigned and a lesson slot reserved, we kindly ask students to maintain the agreed lesson arrangement whenever possible.

Changes to lesson frequency, duration, or format depend on teacher availability and mutual agreement.

After a teacher has been matched and a regular lesson slot reserved, slowczech cannot guarantee the availability of alternative teachers, lesson frequencies, or lesson lengths if the student later requests substantial changes to the agreed arrangement.

Scheduling

Lessons are scheduled in advance.

If you arrive more than 15 minutes late without prior notice, the lesson is considered attended and may be shortened or cancelled at the teacher's discretion.

Lessons end at the agreed time.

A stable internet connection and functioning camera are required for online lessons.

Cancelling a Lesson

Lessons may be cancelled or rescheduled if notice is given at least 48 hours before the lesson start time.

Lessons cancelled less than 48 hours before the lesson start time are considered attended and cannot be refunded or rescheduled.

Repeated missed lessons may result in the loss of your reserved lesson slot.

Make-Up Lessons

Lessons cancelled within the required notice period may be rescheduled as make-up lessons at a time agreed upon by both the student and the teacher.

Make-up lessons should be used within 3 months. Unused make-up lessons expire after 3 months.

Payments

Lesson packages are paid in advance.

Regular lessons are paid according to the issued invoice.

Failure to pay an invoice by the due date may result in lesson cancellation and release of the reserved lesson slot.

Unused lessons expire 6 months after purchase.

There are no refunds for attended, missed, cancelled, or unused lessons.

Ending Lessons

To end regular lessons, a minimum of 2 weeks' notice is required.

Lessons scheduled during the notice period remain payable.

Mini group lessons are lessons with 2 students and 1 teacher.

Mini group lessons follow the same policies as one-on-one lessons.

If one participant is absent, the lesson continues as scheduled and is considered attended for the absent participant.

Make-up lessons are arranged only when the entire mini group and the teacher agree on an alternative date.

Booking Your Spot

Group courses have a fixed number of places.

Your place is reserved only after payment has been received.

Payment may be completed via invoice or online payment link through Stripe.

If a course is offered with instalments, participation represents a commitment to the full course fee.

By making the first payment, you agree to pay all remaining instalments according to the agreed schedule.

Your place in the group is reserved for the full duration of the course. Choosing not to attend lessons, use course materials, or participate in the group does not automatically cancel future instalment payments.

If an instalment is not paid by the due date, slowczech reserves the right to suspend participation in the course until payment is received. Any unpaid instalments remain due according to the original agreement, unless the contract has been validly withdrawn from or terminated under applicable law or an expressly stated slowczech policy.

14-Day Consumer Right to Withdraw

The withdrawal rights described in this section apply only when you purchase as a consumer, meaning that you enter into the contract with slowczech outside the scope of your business or professional activity.

When a group course is purchased online, a consumer generally has the right to withdraw from the contract within 14 days from the date the contract is concluded, without giving a reason.

To exercise this right, you must send slowczech a clear withdrawal notice before the 14-day period expires. You may email us at contact@slowczech.com or use the model withdrawal form attached to our complete Terms & Conditions.

If the Course Starts During the 14-Day Period

If the course, tutor support, community access, or another paid service is scheduled to begin before the end of the 14-day withdrawal period, we may begin providing it only after you expressly request that performance starts during this period.

If you validly withdraw after the service has already started, you are required to pay the proportionate amount corresponding to the services provided up to the moment you informed us of your withdrawal. Slowczech will refund the remaining amount without unnecessary delay, using the same payment method you used, unless we agree otherwise.

Once the service has been fully provided, you lose the right to withdraw only if:

• the service began with your prior express request, and
• you acknowledged that you would lose the right to withdraw once the service had been fully performed.

Digital Content and Course Materials

Some group courses may include digital content supplied separately from the live service, such as downloadable materials, recordings, videos, audio files, a digital course area, or immediately accessible online resources.

If you expressly agree that this digital content may be supplied before the end of the 14-day withdrawal period and acknowledge that you thereby lose the right to withdraw from the digital-content part of the contract, the right to withdraw from that digital-content part ends when access is provided.

Accessing ordinary organisational information, receiving the lesson schedule, or receiving a Zoom link does not by itself automatically remove every statutory withdrawal right. The legal effect depends on what service or digital content has actually been supplied and on the express consent and information provided during checkout.

Attendance

Group lessons take place on fixed dates and times.

Missed lessons cannot be refunded, transferred, rescheduled, carried forward, or replaced by individual make-up lessons.

Recordings of missed lessons are not provided unless explicitly stated otherwise on the course sales page.

Teacher Absence

If a teacher is unable to teach due to illness or other unforeseen circumstances, slowczech may:

• arrange a replacement lesson date,
• provide a substitute teacher,
• or extend the course duration.

The goal is always to deliver the full number of lessons advertised.

Participant Absence

Lessons normally take place even if one or more participants are absent.

If all participants are unavailable for a lesson and both the teacher and all participants agree, an alternative lesson date may be arranged. Such arrangements cannot be guaranteed.

Minimum Capacity

Each group course requires a minimum number of participants.

If minimum capacity is not reached before the course starts, slowczech reserves the right to cancel the course or offer alternative solutions.

Alternative solutions may include:

• postponing the course,
• merging groups,
• offering a different group,
• or offering another suitable learning option.

If a course is cancelled by slowczech before it begins, all payments received will be refunded in full.

Transfer of Participation

A purchased place in a group course cannot be transferred to another person without prior written approval from slowczech.

Refunds After the Withdrawal Period

After the statutory withdrawal period has expired, or after the right to withdraw has been validly lost, there are no refunds for missed lessons, partial attendance, late arrival, early departure, voluntary withdrawal, or non-participation, unless a specific course sales page expressly states otherwise.

Choosing not to attend or use the course does not by itself cancel the contract or any remaining agreed instalments.

These rules do not limit any mandatory consumer rights, claims arising from defective performance, or the right to a refund when slowczech cancels a course and cannot provide a suitable agreed alternative.

Course Materials

Course materials are for personal use only and may not be shared, distributed, copied, published, resold, or made available to third parties.

Learning Environment

We kindly ask all participants to contribute to a respectful, supportive, and friendly atmosphere for everyone involved.

Program Commitment

The Immersion Program is a structured learning journey designed to help learners use Czech more actively and confidently in real life.

By enrolling, you reserve your place in the program for the full duration and commit to the payment option selected during registration.

This is not a pay-as-you-go membership.

Your place, tutor support, community access, and learning resources are reserved for you throughout the entire program.

Payments

Payments are processed according to the payment plan selected during enrollment.

If the program is offered in instalments, enrollment represents a commitment to the full program fee.

Choosing not to attend lessons, use materials, or participate in the community does not cancel future payments.

Live Lessons

Live lessons are independent sessions designed to provide flexibility.

Missed lessons cannot be refunded, recorded, rescheduled, transferred, or carried forward.

Community and Resources

Participation may include:

• live speaking lessons,
• podcasts and videos,
• worksheets and learning materials,
• community access,
• tutor support,
• and additional resources announced for the specific cohort.

The exact content may evolve as we continue improving the program.

Right to protect the group

Immersion is built on safety, respect, and trust.

We reserve the right to end your participation in the program if your behaviour:

• repeatedly disrupts group lessons,
• disrespects other participants or tutors,
• or goes against the Immersion vision, values, or community guidelines.

If this happens:

• your access to the program will end, and
• you will not be charged for the following months.

Example: If your participation ends on April 10, you will not be charged for May and later months. Payments already made remain non-refundable.

Refund Policy

Unless explicitly stated otherwise on the sales page of a specific cohort, all payments are final and non-refundable.

Any special trial period, experience period, or refund option described on the sales page overrides this general policy.

Results Disclaimer

Every learner progresses differently.

For this reason, slowczech cannot guarantee any specific language level, fluency outcome, exam result, or personal achievement.

What we do guarantee is access to the tools, support, opportunities, and learning environment designed to help learners use Czech more confidently in real life.

Agreement

By enrolling in the Immersion Program, you confirm that you have read, understood, and agreed to these terms.